What versions of SketchUp does SunDAT support?
SunDAT is available for the following:
- SketchUp 2019 Pro
- SketchUp 2018 Pro
- SketchUp 2017 Pro
- SketchUp 2017 Make
SunDAT is not compatible with:
- SketchUp Free or SketchUp Shop
What are the system requirements for running SunDAT?
To install and run SunDAT, the user must have a 64-bit machine running Windows. SketchUp is also required since SunDAT is a SketchUp extension.
Do I need to buy SketchUp Pro?
Technically, SunDAT will operate on the free version of SketchUp (SketchUp Make). However, we typically recommend using SketchUp Pro to most users since there are several limitations to SketchUp Make. These include inability to import/export DWGs, limited geo-location capability and limited terrain analysis capability. For a full comparison between SketchUp Make and SketchUp Pro, please see this article.
Can SunDAT run on my Mac?
Currently, no, SunDAT is only compatible with computers running Windows.
How does SunDAT licensing work?
SunDAT is a subscription sold on a per user basis. This means that each SunDAT license can be associated with only one computer and one user email at a time. The license remains active for the subscription period (monthly or yearly), and is auto-renewed.
Do you have a network license option for users that share a computer?
Not at this time.
Can I transfer my license to another computer?
Yes. To do so, simply uninstall SunDAT from your computer (use Add/Remove Programs in Windows and uninstall “FTC Solar SunDAT…”), and then reinstall on the new computer using your SunDAT product key.
Can I transfer my license to another user?
Yes. Currently this requires some help from the SunDAT team, so just send a request to SunDAT Support.
Where can I get help or troubleshoot issues while using SunDAT?
Visit our help center to look for solutions and tips to using SunDAT: https://sundat.freshdesk.com/support/home.
Does SunDAT offer any formal training options or courses?
Yes. Our web-based or in-person training options can be found here: https://sundat.ftcsolar.com/index.php/training-options/
How do I contact SunDAT support?
You can send an email to our support team using this address: firstname.lastname@example.org
Is there SunDAT user forum where I can ask a question?
Yes. The SunDAT user forum can be found here: https://sundat.ftcsolar.com/index.php/discussion-forum/
Is there a SunDAT manual or user guide?